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Air Cooler
Do I need an Air Cooler if I already use AC?
Even if you already use AC, Air Cooler is still useful. With 3-in-1 function as Purifier, Ionizer, and Humidifier, Air Cooler can improve air quality and provide better humidity levels.
Are air coolers energy-efficient compared to air conditioners?
Yes, air coolers are generally more energy-efficient than air conditioners. They consume less electricity and can help lower energy bills, especially in areas where cooling needs are moderate.
Water Heater
What is the advantages of buying Midea Water Heater?
The only one with Japan Antibacterial (SIIA) certification, effectively deactivates 99.9% of bacteria. In addition, it is equipped with Polyurethane HDI (High Density Insulation) for better en
Gas Water Heater
What is the differences between Water Heater and Gas Water Heater?
Water heater uses electricity as an energy for heating, while Gas Water Heater uses LPG gas.
Water Dispenser
What is the advantages of Midea Water Dispenser?
Midea Water Dispenser is equipped with SST Water Tank technology, which is made of stainless steel for maximum and durable water heating. In addition, the High Compressor Cooling feature allows for fast and maximum water cooling.
Rice Cooker
What is the difference between a rice cooker and a pressure cooker?
Rice cookers are specifically designed to cook rice by steaming, while pressure cookers cook food at high pressure, speeding up cooking times for a variety of dishes.
Induction Cooker
Is it safe to cook using an induction cooker?memasak menggunakan Kompor Induksi?
Of course it is safer and more comfortable, with Heating Level technology which can adjust the heating level as needed and Safety Protection technology where heating is only in the induction area.
Do induction cookers consume more electricity than traditional cooktops?
Induction cookers are generally more energy-efficient than traditional electric or gas cooktops. They heat cookware directly, minimizing heat loss, which allows them to use less electricity for the same cooking tasks.
Air Fryer
What is the advantages of having Midea Air Fryer?
Healthy, because you don't need to use an oil anymore, and heat using hot air to all over sides until it cooks evenly.
How do I know when my food is done cooking in the air fryer?
Most Midea Air Fryers have a built-in timer and temperature settings that allow you to set the cooking time based on the type of food.
Blender
What is the difference between Midea blender and other brands?
4 sharp blades that can smooth blend the ice cubes and easy to use, as well as a plastic material which safe for food processing.
Vacuum Cleaner
What is the advantages of having Midea Vacuum Cleaner?
2 in 1 Style which can be a stick and handler in 1 type of vacuum so you can clean the dust in every corner of the room.
As well as a cordless charger and battery system which make it easier for you to clean the room.
Washing Machine
What is a Top Loading Washing Machine?
Top loading washing machines are washing machines with a top-opening lid. These washing machines have a larger capacity with a faster washing process than front loading.
What is a Front Loading Washing Machine?
Front loading washing machines are washing machines with a front-loading lid. These washing machines offer a variety of washing features that are effective in removing stains and are quieter than top loading washing machines.
What is a Twin-Tub Washing Machine?
Twin-tub washing machines are washing machines that have two tubs, usually more affordable than other types. These washing machines use simple features, so they consume less electricity.
Which washing machine fits for me?
Choose a washing machine according to the needs of you and your family.
2 tubes (Twin-Tub): suitable for those of you who need a washing machine with a small Watt capacity of 125 - 370 Watt with a capacity of 6 - 8 Kg.
Top-Load: no need to worry about the laundry piling up, because this type of capacity loads 7.5 - 9.5 Kg.
Front-Load: although the wattage used is quite large, this type of washing machine saves more water, electricity and detergent and is not noisy when washing clothes. Suitable for those of you who have family members of more than 3 people.
Dryer
What is the function of a dryer? Can't a regular washing machine dry clothes?
Unlike the dryer in a regular washing machine, a separate dryer can dry clothes up to 98%.
How do I use the dryer?
To use the drying function, select the appropriate drying cycle based on the fabric type and dryness level.
General
What is the contact number of Midea Service Center?
You can contact the call center at 0-800-1-888-523 or visit the Midea Help page and click on "Request Support"
How to buy a Midea Sparepart?
You can check the availability and prices of Midea spare parts via WhatsApp at 0882-1599-7820 or 0895-3-9690-9482.
How do I find a Midea product sales location in my city?
To find the nearest Midea product sales location, please visit the following page https://www.midea.com/id/support/official-offline-store
Does Midea have an Official Online Store?
Shopee: Midea Official Shop
Tokopedia: Midea Official Store
TikTok Shop: @midea_indonesia
Air Conditioners (AC)
What is Split AC?
Split AC is an AC that is mounted on the wall, and is usually used in homes. Split AC has an indoor unit (cooler installed indoors) and an outdoor unit (heat exhaust installed outside).
How do I determine the PK that fits the size of my room?
Please check the size of your room first (length x width) then you can consult directly with your electronics store or you can try the following methods:
Width x length x 500 = ..... Btu / h
• 1/2 PK = 5000 Btu / h (room size 10m2)
• 3/4 PK = 7000 Btu / h (room size 14m2)
• 1 PK = 9000 Btu / h (room size 18m2)
• 1.5 PK = 12000 Btu / h (room size 24m2)
• 2 PK = 18000 Btu / h (room size 36m2)
What's the difference between Split AC and Portable AC?
Split AC is locked or cannot be moved, and placed at the top of the room wall, while Portable AC is flexible or can be moved according to your needs and seating.
Can you help me to explain what is LCAC or Light Commercial AC?
Air conditioning that is suitable for your business needs such as places to eat, hotels, offices, and so on. Significant cooling and easy installation.
What is the difference between MSAF AC and MSFC AC?
MSAF AC is the standard type, while MSIAF is the inverter type which is more energy efficient because its compressor adjusts the speed automatically.
Is a Portable AC the same as an Air Cooler?
No, Portable AC uses freon to cool the air, while Air Cooler uses ice packs to produce cool air.
Refrigerator
Do I need a Chest Freezer and Showcase if I already have a refrigerator?
If you need extra space to store frozen food, Chest Freezer is an ideal choice for your kitchen or food business.
While Showcase is suitable for storing large quantities of drinks to keep them cold.
Which type of refrigerator fits for my home?
Choose according to your needs!
1-Door & 2-Door Series: Energy efficient (80-95 Watt), ideal for keeping everyday food fresh.
Side-by-Side & Multi-door Series: Large capacity with premium design, suitable for more storage.